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Have questions or feedback? We'd love to hear from you! Feel free to reach out using the contact form below or connect with us via email or phone. Our dedicated team is here to assist you and provide the information you need. Your input is valuable to us as we strive to enhance your experience. We aim to respond promptly and look forward to assisting you
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FAQS
How long does it typically take to complete a design project?
Turnaround Time:
We typically complete design projects within 1-3 working days from the project start date, ensuring timely delivery without compromising on quality.
Rush Service:
For urgent projects, we offer a Priority Service option, where we can deliver your project within 12-24 hours. A 25% surcharge will be applied to the original project cost for this expedited service.
What's the process for collaborating on a design project?
Our Design Collaboration Process
At Edash Enterprise, we believe in a transparent, collaborative approach that ensures your vision is brought to life—creatively and efficiently. Here’s how we work with you on every design project:
1. Discovery & Consultation
We begin with a one-on-one meeting (in person or virtual) to understand your brand, goals, audience, and design requirements. This is where we gather your ideas, preferences, and any existing brand assets.
2. Proposal & Quotation
Based on your needs, we provide a detailed project proposal, timeline, and cost estimate. Once approved, we move forward with planning and scheduling.
3. Research & Concept Development
Our creative team conducts market and industry research to develop design concepts tailored to your brand and industry. Mood boards and sketches are often created during this stage.
4. Design & Drafting
We create initial design drafts for your review—whether it's a logo, brochure, signage, or mining safety visuals. You’ll receive mock-ups or proofs for feedback.
5. Revisions & Final Approval
Your feedback is essential. We revise and refine the design based on your input until we achieve your vision. Final approval is requested before moving to production.
6. Production & Printing (if applicable)
Once the design is finalized, we handle printing using high-quality materials and processes. For mining signage or branded PPE, we ensure durability and compliance.
7. Delivery & Installation (if applicable)
We arrange delivery and, where required, on-site installation (e.g., signage or vehicle wraps) to ensure everything looks perfect and functions as intended.
8. After-Support & Follow-up
We offer ongoing support for updates, reprints, or new projects. Your long-term satisfaction is our priority.
Can I use the design files for both print and digital purposes?
Absolutely. We provide you with design files that are versatile and suitable for both print and digital use. Whether you need graphics for your website, social media profiles, or print materials like brochures and business cards, we ensure that you receive the appropriate file formats (such as JPEG, PNG, and PDF) to meet your specific needs. Additionally, we can advise you on the best practices for using these files effectively in different mediums to ensure consistency and quality in your branding efforts.
